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Shop What's New Sign inAt Magna Solar, we are committed to providing high-quality products and ensuring customer satisfaction. While we do not offer refunds as part of our Money Back Policy, we do provide options for returns and exchanges under specific conditions. This Return & Exchange Policy applies to products purchased directly from www.magnasolar.ke
a. Defective Products Only:
We accept returns and exchanges exclusively for products that are defective due to manufacturing errors. If your product is faulty and covered under our 12-month warranty, you may be eligible for a return or exchange.
b. Non-Defective Products:
Products that are not defective, including those with buyer’s remorse, incorrect purchases, or those incompatible with other systems, are not eligible for return or exchange. Please ensure that the product meets your needs before completing the purchase.
a. Original Condition:
To be eligible for a return or exchange, the product must be in its original packaging and condition, including all accessories, manuals, and documentation. The product should not show signs of wear, tear, misuse, or unauthorized modifications.
b. Proof of Purchase:
A valid proof of purchase from www.magnasolar.ke is required for any return or exchange. This includes an order confirmation email, receipt, or invoice.
c. Warranty Period:
Returns and exchanges are only accepted within the 12-month warranty period from the date of purchase. Products outside this warranty period are not eligible.
a. Contact Customer Service:
If you believe your product is eligible for a return or exchange, please contact our customer service team at info@magnasolar.ke or 0117 335 500 within the warranty period. Provide details of the defect, proof of purchase, and any other relevant information.
b. Evaluation:
Our technical team will assess the product based on the information provided and may request further details or images. If deemed necessary, you may be asked to send the product back for further inspection.
c. Return Authorization:
If your return or exchange is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product. Unauthorized returns or those without an RA number will not be accepted.
d. Shipping:
Customers are responsible for the cost of shipping the defective product back to Magna Solar. In cases where the product is confirmed defective, we will cover the shipping costs for the replacement product.
e. Exchange or Repair:
Upon receiving the returned product, our team will either repair the defect or exchange it for a new or refurbished product of the same model. If the product is no longer available, we may offer a comparable product or issue a store credit.
f. Turnaround Time:
The return and exchange process, including evaluation, repair, or replacement, typically takes 7-14 business days from the time we receive the defective product.
a. Customized Products:
Customized or personalized products are not eligible for return or exchange unless they are defective.
b. Products Damaged by Misuse:
Any product that has been damaged due to misuse, accidental damage, or unauthorized repair is not eligible for return or exchange.
You have the following rights regarding your personal information:
a. Access and Update:
You can access and update your personal information by contacting us directly.
b. Opt-Out of Marketing Communications:
You can opt out of receiving marketing emails from us by following the unsubscribe instructions in those emails or by contacting us.
c. Deletion:
You may request that we delete your personal information, subject to certain legal obligations we may have to retain it.
d. Restriction of Processing:
You can request that we restrict the processing of your personal information in certain circumstances.
If you have any questions or concerns about these Terms, please contact us at:
Magna Solar
Email: info@magnasolar.ke
Phone: +254 117 335 500
Address: Reliance Center, Woodvale Groove, Westlands. Nairobi-Kenya.
Thank you for using Magna Solar. We hope you enjoy our products and services and continue to use our Website in accordance with these Terms.